Frequently Asked Questions
For Buyers
How do I place an order on this platform?
To place an order, simply browse services (gigs), select the one that fits your needs, choose a package (or request a custom offer), and proceed with secure payment.
Can I contact a freelancer before placing an order?
Yes, you can message any freelancer through the “Contact Seller” button on their gig page to discuss your project before ordering.
What if I’m not satisfied with the delivered work?
If you’re not satisfied, you can request revisions. If issues remain unresolved, you can open a dispute, and our support team will assist in reaching a fair solution.
Is it safe to make payments on this platform?
Absolutely. All payments are securely processed through our system. We hold the payment in escrow until the order is completed and approved by you.
Do I need to pay extra fees as a buyer?
Yes, a small service fee is added during checkout to help maintain the platform and offer customer support. The exact fee is shown before you confirm payment.
For Freelancers
How do I start selling my services here?
Create a seller account, complete your profile, and publish your gigs. Make sure to use clear titles, engaging descriptions, and relevant tags to attract buyers.
How do I receive payments for completed orders?
Once the buyer accepts the delivery or the order auto-completes, funds are added to your account. You can withdraw them using methods like PayPal, Payoneer, or bank transfer.
Are there any commission fees for freelancers?
Yes, a standard commission (e.g., 20%) is deducted from each completed order. This helps cover transaction processing and platform maintenance.
What happens if a buyer requests a refund or opens a dispute?
We encourage communication first. If needed, our resolution center will help both parties find a fair outcome based on order details and evidence.
How can I get more orders and grow my freelancing business here?
Maintain a professional profile, offer competitive pricing, deliver high-quality work on time, and communicate clearly. Positive reviews and consistent performance help boost visibility.
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